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Sussex Luxury Stays, ("We") respects your privacy and is committed to protecting your personal data.
This privacy policy applies to your use of our site www.sussexluxurystays.com (“our site”) and sets out the basis on which any personal data we collect from you or that you provide to us, will be processed by us. Our site allows guests or tenants to perform online booking or reservations of properties and rooms, and communicate with us (the "Service").
Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. This privacy policy also tells you about your privacy rights and how the law protects you.
This site is not intended for children and we do not offer booking services to children. We may ask for names and ages of children during the booking process to ensure that the property is suitable for the number of persons occupying the property.
Your acceptance of this privacy policy is deemed to occur upon your first use of our site. If you do not accept and agree with this privacy policy, you must stop using our site immediately.
When you submit an inquiry, make a customer service request or register an account, you provide contact information such as your name, address, mobile phone number and email address.
We may collect your credit card or debit card information when you pay for the Service. This information is collected on our behalf by a payment processor. We may use cookies and similar tracking technologies to collect information on our website, and via email. Additionally, We may collect your IP address from your internet service provider and may collect your bank details upon property owners' need.
We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:
- Identity Data includes title, first name, surname, age, date of birth and gender. The identity data may be processed for the purpose of setting up your account, providing holiday letting services to you, dealing with your enquiries, processing your booking, fulfilling the booking contract, managing our relationship with you (including notifying you about changes to our privacy policy and asking you to leave a review), enabling you to enter a competition or complete a survey, administering and protecting our business and site (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data). The legal basis for this processing is the performance of a contract and/or taking steps, at your request, to enter into such a contract and our legitimate interests (namely to recover debts due, keep our records updated, to study how our site is used, for the running of our business, provision of administration and IT services, network security).
- Contact Data includes email address, postal address and telephone numbers. The contact data may be processed for the purpose of setting up your account, providing holiday letting services to you, dealing with your enquiries, processing your booking, fulfilling the booking contract, managing our relationship with you (including notifying you about changes to our privacy policy and asking you to leave a review), enabling you to enter a competition or complete a survey, administering and protecting our business and site (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data). The legal basis for this processing is the performance of a contract and/or taking steps, at your request, to enter into such a contract and our legitimate interests (namely to recover debts due, keep our records updated, to study how our site is used, for the running of our business, provision of administration and IT services, network security).
- Financial Data includes bank account and payment card details (type, number, name on card, expiry date and CCV code). The financial data may be processed for the purposes of processing your booking (namely managing payments and charges and collecting monies). The legal basis for this processing is the performance of a contract and our legitimate interests (namely to recover debts due).
- Transaction Data includes details about payments to and from you and other details of services we have provided to you. The transaction data may be processed for the purpose of processing your booking. The legal basis for this processing is the performance of a contract and our legitimate interests (namely our interest in the proper administration of our site and business).
- Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access our site. The technical data may be processed for the purpose of administering and protecting our business and site (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data) and to deliver relevant website content to you. The legal basis for this processing is our legitimate interests (namely to grow our business and to inform our marketing strategy).
- Profile Data includes your email and account password, bookings made by you, your interests, preferences, feedback and survey responses. The profile data may be processed for the purpose of managing our relationship with you (including notifying you about changes to our privacy policy and asking you to leave a review), enabling you to enter a competition, to make suggestions and recommendations to you about properties and services that may be of interest to you. The legal basis for this processing is the performance of a contract and our legitimate interests (namely to keep our records updated, to study how our site is used and to grow our business and to inform our marketing strategy).
- Telephone Data includes information you disclose during your telephone calls and your telephone number, which may be recorded by us. The telephone data may be processed for the purpose of training our employees and contractors, maintaining quality standards and managing our relationship with you. The legal basis for this processing is the performance of a contract and our legitimate interests.
- Marketing and Communications Data includes your preferences in receiving marketing from us and your communication preferences. The marketing and communications data may be processed for the purposes of sending you the relevant newsletters. The legal basis for this processing is consent.
In addition to the specific purposes for which we may process your personal data set out above, we may also process any of your personal data where such processing is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.
We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law as this data will not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy notice.
We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.
We may also provide you with information about offers and services that are similar to those that you have already received or we feel may interest you. If you:
- have already concluded a contract with us (e.g. property owners who have formed contracts with us), we will only contact you by electronic means (email or text) with information about offers and services similar to those which were the subject of a previous contract. If you do not want to be on our mailing list, you can opt out at any time by contacting us or unsubscribing by using the links provided in our electronic communications and at the point of providing your details.
- are a potential new customer (e.g. enquiring about our services), we will contact you by electronic means only if you have provided your explicit consent to this. If you are happy for us to use your personal data in this way, please tick the relevant box situated on the website page used to collect your details. Again, if you do not want us to use your data in this way, you can opt out at any time by contacting us or unsubscribing by using the links provided in our electronic communications.
How is your personal data collectedWe use different methods to collect data from and about you including through:
Direct interactions. You may give us your Identity, Contact and Financial Data by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:
- enquire about properties and services;
- create an account on our site;
- subscribe to our newsletters;
- book properties via our site;
- review a property on our site;
- request marketing materials to be sent to you;
- enter a competition; or
- give us some feedback or contact us.
Automated technologies or interactions. As you interact with our site, we may automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies.
Third parties or publicly available sources. We may receive personal data about you from various third parties which include:
- Technical Data from analytics providers (such as Google) based outside the UK and search engine providers based outside the UK;
- Contact, Financial and Transaction Data from providers of technical, review, payment and delivery services; and
- Identity and Contact Data from publicly available sources such as Companies House and the Electoral Register based inside the UK.
We may share the information you shared with us with third party service providers in order to provide and support the Service:
- communicating with you regarding the use of the Service and respond to your requests;
- enhancing the security and safety of the Service, such as by investigating suspicious activity or violations of applicable terms or policies;
- developing new tools, products or services within the Service;
- associating activity on the Service across different devices operated by the same individual to improve the overall operation of the Service;
- to identify and fix bugs that may be present;
- conducting data and system analytics, including research to improve the Service.
- comply with any applicable law and assisting law enforcement agencies and competent authorities, if We believe it is necessary or justified.
You have the following rights with respect to your personal data:
- The right to request a copy of your personal data.
- The right to request to correct your personal data if inaccurate or out of date.
- The right to request that your personal data be deleted when it is no longer necessary to retain such data.
- The right to withdraw any consent to personal data processing at any time. For example, your consent to receive e-marketing communications.
- If you want to withdraw your consent to e-marketing, please make use of the link to manage your subscriptions included in our communication. Please note that you may still receive system messages and administrative communications, such as order confirmation, system messages and notifications about your account activities.
- The right to request to provide you with your personal data and, if possible, to pass on this information directly (in a portable format) to another data controller when the processing is based on consent or contract.
- The right to request a restriction on further data processing, in case there is a dispute in relation to the accuracy or processing of your personal data.
- The right to object to the processing of personal data, in case data processing has been based on legitimate interest and/or direct marketing.
If you are not able to do so using the tools provided in the Service, you should contact us directly for access, modification, export or deletion of your personal information.
The following disclosure is made pursuant to the European General Data Protection Regulation (GDPR):
As a data controller of our clients’ personal data, we are committed to protecting and respecting your privacy in compliance with EU- General Data Protection Regulation (GDPR) 2016/679, dated April 27th 2016.
We retain personally identifiable information for as long as we deem necessary for the purposes set forth above. We may delete information from our systems, without notice to you, once we deem it is no longer necessary for the purposes set forth above.
You may exercise certain consumer rights under the California Consumer Privacy Act (CCPA). Your CCPA rights are described below.
You have the right to request information regarding the categories and specific pieces of personal information we have collected about you, as well as the sources of that information, the business purpose for collecting it, and what types of third parties we share or sell it with.
You have the right to request that we delete any of your personal information. We will delete any personal information that is not critical to the normal business operation from our records and direct all of our service providers to do the same.
We consider data to be critical to our business operation if they are used to:
- Provide goods or services to you- Detect and resolve issues related to security or functionality- Comply with legal obligations
If you exercise your consumer rights:
- We will not deny goods or services to you
- We will not charge different prices or rates for goods or services, including through the use of discounts or other benefits or imposing penalties
- We will not provide a different level or quality of goods or services to you
We do not sell any information that identifies you, such as your name or contact information. However, we do allow Ad Networks such as Facebook and Google to collect your electronic activity while on our website.
This service is for people 16 years of age or older. We do not knowingly or intentionally collect information about children who are under 16 years of age.
We may use cookies on the Service. Cookies are packets of information sent by our servers to your web browser and then sent back by the browser each time it accesses our servers. The cookies may contain a variety of information, such as the web pages you have accessed, session durations and IP addresses. Cookies are used for various purposes, such as to collect statistical information about your use of the Service and save you the need to re-login with your username and password when you use the Service.
This information is used to make websites work more efficiently, as well as to provide business and marketing information, and to gather such personal data as browser type and operating system, referring page, path through site, domain of ISP, etc. for the purposes of understanding how visitors use a website. Cookies and similar technologies help us tailor our website to your personal needs, as well as to detect and prevent security threats and abuse.
If you wish to block cookies, you may do so through your browser’s settings or using the option in the service website for blocking marketing cookies. You can delete cookies that are already on your computer and you can set your browser to prevent them from being placed going forward. Please refer to the browser's help menu for further information. However, please bear in mind that disabling cookies may adversely affect your user experience on the Service.
We may change this Policy from time to time. We will provide you notice of such changes through the Services' interface. Your continued use of the Service constitutes your consent to the amended Policy. If you do not consent to the amended Policy, We may terminate the Terms and your account on the Service and block your access to, and use of, the Service, upon the elapse of 30 days after you decline to accept the revised Policy.
In the case of legal requirement or necessity, we may also introduce immediate changes to this Policy. The latest version of the Terms and its effective date will always be accessible on the Service.
If you have any questions about this Privacy Policy, please contact us - info@sussexluxurystays.com
